Client Care
Frequently Asked.
If your question isn't answered below, our concierge team is one message away.
- Are all NOBERIO products authentic?
- Every piece is sourced through authorized channels and inspected by our in-house authentication team before shipping. We guarantee authenticity on every order.
- Where do you ship?
- We deliver to more than 120 countries across North America, Europe, the Caribbean, Latin America, Africa, Asia and the Middle East, with priority and white-glove options at checkout.
- What is your return policy?
- Unworn pieces may be returned within 30 days of delivery. Fragrance, beauty, and bespoke items are final sale. See our Returns page for complete terms.
- Which payment methods do you accept?
- We accept all major cards, Apple Pay, Google Pay, and select local methods. Transactions are secured with PCI-compliant infrastructure and 3-D Secure verification.
- Can I request a piece that isn't listed?
- Yes — our concierge can source pieces across our partner network. Write to privateclient@noberio.com with your request.
- Do you offer private appointments?
- Selected clients are invited to virtual and in-person styling sessions. Reach out to concierge@noberio.com to enquire.